Effective Date: November 08, 2023

Dispatch Pro (“Company,” “we,” “us,” or “our”) provides mobile application-based services, including transportation and delivery services (“Services”). This Privacy Policy outlines how we collect, use, and protect your information when using our website and app. By using our Services, you agree to this Privacy Policy.

Information Collection and Use

We collect information to provide and improve our Services, ensure app functionality, and comply with legal obligations.

Types of Information We Collect

1. Personally Identifiable Information (PII)
   Examples include:

   • Name, address, email, phone number.
   • Payment details (processed securely via third parties).
   • Precise location data.

2. Non-Personally Identifiable Information (Non-PII)
   Examples include:

   • Device information (IP address, operating system, app version).
   • Usage data and aggregated statistics.

App Permissions and Their Use

The app requires the following permissions:

1. Internet Access

   • Purpose: To enable data transfer, including connecting you with drivers and other users, updating ride status, and accessing maps.

2. Network State Access

   • Purpose: To check your internet connection status for uninterrupted app performance.

3. Precise Location Access

   • Purpose:
     • Enable ride-matching services.
     • Provide navigation and real-time tracking.
     • Troubleshooting and diagnostics.
   • User Control: Location services are collected only with your consent. You can manage location permissions through your device settings. Disabling location access may affect app functionality.

4. Microphone Access

   • Purpose: To facilitate in-app calling features between users and drivers.
   • User Control: You can enable or disable microphone access via your device settings. Disabling this may limit calling features.

5. Vibration Access

   • Purpose: To provide haptic feedback for notifications, such as ride updates.

6. Alarm Scheduling

   • Purpose: For reminders or notifications related to ride schedules.

7. Boot Completion Access

   • Purpose: To ensure notifications (e.g., ride reminders or service alerts) are functional after your device restarts.

How We Use Your Information

We use your information for the following purposes:

• To facilitate core app features like ride requests, navigation, and payments.
• To communicate with users for updates, support, or promotional offers.
• To enhance app functionality and provide a personalized experience.
• To comply with legal obligations and protect our users.

Information Sharing

We do not sell your information to third parties. However, we may share your data under these circumstances:

1. With Service Providers

   • For payment processing, navigation, and support services.

2. For Compliance

   • To comply with legal requirements, enforce our terms, or protect user safety.

3. During Business Transitions

   • If Dispatch Pro undergoes a merger or acquisition, user information may be transferred.

Data Security and Retention

We use industry-standard measures to protect your information. However, no system is 100% secure.

• Data Retention: We keep your information only as long as necessary for business purposes or as required by law.

Your Rights

• Access and Control: You can update or delete your data by contacting us at support@localhost.
• Notifications: Manage push notifications via your device settings.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Continued use of the app constitutes your acceptance of any updates.

Contact Us

For questions or concerns:

Dispatch Pro
5343 Carrington Cir #18, Stockton, California 95210, United States
Email: info@dispatchpro.us
Phone: (628) 300-4480